Contact us

We’re only an email or phone call away – or you can visit our office

You can email us at

Or you can call us on: 0118 950 7656

Our office is right in the middle of Reading. We’re next to Nandos on Friar St. We’ve got brightly coloured doors like our log – you can’t miss us! Our address is:

Launchpad Reading
The Stables
1A Merchants Place

We are open Monday to Friday, 9am – 5pm.

different coloured doors

General enquiries

If you have a general enquiry, get in touch by emailing us or calling 0118 950 7656, and one of the team will be able to help you. Our office is open Monday to Friday, 9am – 5pm.

need help man in front of launchpad office

Get help

If you’re homeless or at risk of losing your home, email, telephone 0118 929 1111 or visit our drop-in service.

young women preparing for pancake race

Fundraising enquiries

If you have a fundraising enquiry, speak to the team by emailing or telephoning 0118 950 7656 (press 5).

man holding up a five pound note


Whether you make a single gift or monthly donation, it is with your kindness and generosity that we can continue preventing homelessness in Reading. Visit our donation page for more information about ways you can give.

Donating items

We sincerely appreciate all the support our community offers but we are not always able to accept donated items. We usually respond to client needs on an ad hoc basis, and have very limited storage and no refrigeration space.

pandemic - bikes stationed in front of doors

Feedback and complaints

Satisfaction is a key measure of Launchpad’s success. If you’d like to give feedback or make a complaint about any of our services, please email, telephone 0118 950 7656 or write to us at the address above. Read our feedback and complaints policy for more details.

houses on street

Report anti-social behaviour

To report anti-social behaviour at one of our properties, email or telephone 0118 929 1148 from 9am – 5pm, Monday to Friday. Outside of these hours please call 101. We take reports of anti-social behaviour very seriously and any information you give us will be treated in confidence.

launchpad logo on a wall

Media enquiries

For press comments, high resolution photos or spokespeople, email or call on 07593 437309.