Do you need help?

need help man in front of launchpad office
If you don’t have a stable place to live or you are worried about losing your home, our drop-in service is here to help. We’ve also provided a list of other organisations that can offer support if you’re in crisis.


Whether you’re sleeping on a friend’s sofa, worried about how you’re going to pay your rent, concerned about your landlord’s actions, need guidance on how to claim benefits or would like help with drug or alcohol misuse – our drop-in service can provide vital information and support to help you get back on your feet.

During the pandemic, we are not accepting visitors to our drop-in service at Launchpad’s offices – but please do still get in touch via email or telephone. If you have a housing or homelessness issue, and need information and support, you don’t need to be referred or book a time to speak with us.

Simply call 0118 929 1111 or email

Our staff will be available from 10.00am to 4.00pm, Monday to Friday.

Please note, we will not be providing drop-in outreach as per our usual schedule at locations such as CIRDIC or Probation.

*Launchpad is committed to the privacy and confidentiality of the information provided to us at our drop-in service. Read our privacy statement for more details.*

Covid-19 ‘here for you’ telephone service for the Reading community

Community is important to Launchpad and during these uncertain and unprecedented times, we want to do everything we can to support people in Reading. Our ‘here for you’ telephone service is for absolutely anyone in need – whether they have housing or homelessness issues or not. This might include those who are self-isolating or social distancing and feeling lonely; people who need support with practical issues; and those who feel concerned about the future and their loved ones.

While we are unable to provide resources such as food packages and our staff are not trained counsellors, we can signpost to services in the Reading area and offer a listening ear at a difficult time.

Please call our team on 0118 929 1111 or email from 10.00am to 4.00pm, Monday to Friday.

Other support


If you are at risk of becoming homeless, contact the Homeless Prevention Service at Reading Borough Council as soon as possible. They run drop in sessions at the Civic Offices from 9.00am to 5.00pm, Monday to Friday. Email or call 0118 937 2165.

If you have an emergency out-of-hours, call 01344 786 512.

In an emergency

  • Dial 999 for the ambulance, police and fire service.
  • If you are at imminent risk of harming yourself, call the Samaritans on 116 123, present yourself to the emergency department at your nearest hospital or dial 999.
  • If you need medical help fast but it’s not an emergency, contact NHS Direct by dialling 111.


Domestic violence and sexual abuse

Drug and alcohol misuse


  • Switchboard (LGBT+ helpline):0300 330 0630
  • Support U (Reading-based LGBT+help and support service): 0118 321 9111



Health and wellbeing

  • Mental Health Crisis Team: 0300 365 0300 or 0300 365 9999
  • NHS Direct: 111
  • Silverline (aimed at people over 55): 0800 4 70 80 90
  • Anxiety UK: 03444 775 774 (Monday – Friday, 9:30am–5:30pm)
  • Mind Infoline: 0300 123 3393 (Monday – Friday, 9am-6pm)
  • C.A.L.M. (Campaign Against Living Miserably – for men): 0800 58 58 58 (5pm-midnight every day of the year)
  • Samaritans: 116 12

Get involved

Get help